Information We Collect

When you contact JohnFixesIT, request service, submit a form, or communicate with us, we may collect your name, email address, business name, service address, device details, and information about your technical issue.

When you submit a contact form on our website, we may collect and store the information you provide so we can respond to your request, provide services, send estimates, and communicate regarding your inquiry.

We may also collect basic website data such as IP address, browser type, device information, pages visited, visit time, and referring website information.

How We Use Your Information

We use your information to respond to inquiries, schedule appointments, provide computer repair and IT services, process payments, send estimates, improve our website, improve customer service, and comply with legal obligations.

Cookies and Tracking

Our website may use cookies and similar technologies to improve your experience, analyze website traffic, measure advertising performance, and improve website functionality. You can disable cookies through your browser settings.

We use Google Analytics and Google Ads to better understand how visitors use our website, improve our services, and measure advertising performance. These services may collect certain information through cookies and similar technologies.

Third-Party Services

We may use third-party services such as Google Analytics, Google Ads, Google Business Profile, website hosting providers, payment processors, and customer communication tools. These providers may collect information according to their own privacy policies.

Device Repair and Data Access

When performing computer repair, virus removal, troubleshooting, hardware replacement, software repair, or data recovery services, we may temporarily access information stored on your device only as needed to perform the requested service.

We do not intentionally review personal files except as required to diagnose, repair, recover data, remove malware, or complete the service requested by the customer.

Customers are encouraged to maintain independent backups of important files before any repair, diagnostic, virus removal, or data recovery service.

Information Sharing

We do not sell, rent, or trade your personal information. We may share information only with service providers assisting our business operations, when required by law, to protect our rights or safety, or in connection with a business transfer.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict certain uses of your personal information. To make a request, contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of third-party websites.

Children’s Privacy

Our services are not directed toward children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.